Announcing Request Management: A Better Way to Streamline Request Fulfillment
As biologics R&D programs get more specialized, disparate teams must fulfill a growing volume of assay, production, or thaw requests. With multiple systems of record, it is increasingly challenging to fulfill requests seamlessly and on time.
We just released Request Management, a new addition to Benchling that streamlines every step of the request fulfillment process — from scheduling and documentation to tracking and reporting. It enables R&D organizations to gain real-time visibility into request progress so teams can optimize resource allocation and productivity.
With Request Management, your R&D organization can now:
Streamline and simplify request fulfillment
Standardize request submission so teams have everything they need to fulfill a request (e.g. samples, protocols, and specifications)
Improve research productivity by fulfilling requests in batches
Get outputs and results automatically propagated into the request management system
Gain real-time visibility into the progress of requests
Make triaging and tracking of requests easy through a centralized dashboard
Automatically communicate updates to requesters and eliminate ad hoc communication
Optimize resource allocation and productivity
Run reports to measure request throughput, identify bottlenecks, and improve resource allocation
Prioritize workloads to maximize productivity and optimize research decisions
Request Management is a premium enterprise feature in Benchling. Please contact your customer success manager or sales representative to learn more about how you can get access.