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Customer Success
Get expert guidance and support to ensure your R&D success
Holistic support
Benchling’s approach to Customer Success covers everything your R&D team needs to thrive
Product training
Skill up your R&D team with flexible, tailored training optionsProduct support
Get your technical questions answered quickly by knowledgeable product specialistsAdvisory services
Put Benchling’s team of technical experts in your corner to drive long-term successCustomer Success
Partner with Benchling to take a data-driven approach to your success
Compare Success Packages
| Standard | Premier | Enterprise Premier | |
|---|---|---|---|
| Pricing | Included with all Benchling licenses | Paid based on # of user licenses | Paid based on # of user licenses |
| Product support via in-app, web, and email | |||
| Self-serve Help Center | |||
| Product Support coverage | 8 hours 5 days/week | 24 hours 5 days/week Faster response time | 24 hours 7 days/week Named Benchling Product Support Analyst |
| Access to Learning Labs training content | |||
| Custom training courses | Fee-based | ||
| Customer Success Management | Foundational Customer Success Program | Customer Success Manager with monthly consultation | Customer Success Manager with weekly consultation |
| Success plans and business reviews | |||
| Technical Account Manager for tenant configuration, maintenance, and management | |||
| Access to Optimization Services | |||
| Access to Named Enterprise Solutions Architect for technical roadmap reviews |
At ElevateBio, we’re committed to powering the creation of innovative therapies for patients. When we think about the evolution of the cell and gene therapy industry and R&D, we not only look for new technologies but also for partners to help advance our processes as well. Benchling has continually provided us with expert delivery, support, and best practices, and has been a partner in our success with this platform.
