Benchling Subprocessors

Last Updated: September 11, 2025

Benchling uses the below third-party service providers (“Third-Party Subprocessors”) and affiliate companies (“Affiliate Subprocessors”), together “Subprocessors,” to process Customer Personal Data as necessary to perform the Benchling Services (see Benchling’s Data Processing Addendum for definitions not set forth here). Subprocessors will only process Customer Personal Data: (i) on behalf of Benchling’s customers; (ii) in accordance with Customer instructions as communicated by Benchling; and (iii) in strict accordance with the terms of a written contract between Benchling and the Subprocessor.

Benchling imposes contractual obligations on its Subprocessors to implement appropriate technical and organizational measures to protect Customer Personal Data to the standards required by applicable data protection laws. Further information relating to Subprocessor security measures can be found via the external links below.

Duration of processing: For each Subprocessor below, processing of a given customer’s Customer Personal Data will be for the duration that the Customer uses and continues to use the applicable service(s), and for the retention periods as set out in Customer's agreement with Benchling.

Benchling Third-Party Subprocessor

SubprocessorProcessing PurposeLocation(s) of ProcessingExternal Link for Additional Security Info
Amazon Web Services, Inc.Infrastructure / hosting services and storage;
multi-modal large language model managed services (via Amazon Bedrock)
United States; Germany; IrelandAWS Compliance Program
DataDogIn-app monitoring and analyticsUnited StatesDatadog Trust Center
GoogleInfrastructure / hosting services and storage; multi-modal large language model managed services (via Google Vertex AI)United States; UK; EU (multi-region); Australia (temporary storage for customers in the region).Google Trust & Security
OpenAIMulti-modal large language model servicesUnited StatesOpenAI Security & Privacy
SegmentIn-app analytics for understanding how the platform is utilized by CustomersUnited StatesTwilio Segment Trust Center
SentryIn-app monitoring and analyticsUnited StatesSentry Trust Center
SnowflakeData storage and warehousingUnited StatesSnowflake Security & Trust Center
ZendeskCustomer support (in-app and email)United StatesZendesk Trust Center

Benchling Affiliate Subprocessor

SubprocessorProcessing PurposeLocation(s) of ProcessingExternal Link for Additional Security Info
Overwatch ResearchProvision of the Benchling In Vivo productUnited States & IrelandBenchling Information Security Policy
PipeBioProvision of the PipeBio antibody discovery and analysis productUnited States; UK; EU (multi-region); Australia (temporary storage for customers in the region).PipeBio Information Security Policy
PipeBio Technical & Organizational Measures