Benchling Subprocessors
Benchling uses the below third-party service-providers as well as an Affiliate company, Overwatch Research (each, a “subprocessor”) to process Customer Data (which may include personal data). Subprocessors will only process Customer Data (i) on behalf of Benchling’s customers; (ii) in accordance with Customer instructions as communicated by Benchling; and (iii) in strict accordance with the terms of a written contract between Benchling and the subprocessor.
Benchling imposes obligations on its subprocessors to implement appropriate technical and organizational measures ensuring that the sub-processing of Customer Data is protected to the standards required by applicable data protection laws. Further information relating to subprocessor security measures can be found via the external links below.
Duration of processing: For each subprocessor below, processing of personal data will be for the duration that the customer uses and continues to use the applicable service(s), and for the retention periods as set out in customer's agreement with Benchling.
Benchling Third-Party Subprocessor
| Subprocessor | Processing Purpose | Location(s) of Processing | External Link for Additional Security Info |
|---|---|---|---|
| Amazon Web Services, Inc. | Infrastructure / hosting services and storage Building and scaling AI applications (via Amazon Bedrock) | United States (by default); Germany with backups in Ireland (if elected by Customer) | AWS Compliance Program |
| Sumo Logic | Log management & analytics / infrastructure monitoring / event management | United States | Sumo Logic is built entirely in AWS. See the AWS Compliance Program. Also see Exhibit A to Sumo Logic’s Terms of Service(Security Exhibit) |
| Segment | In-app analytics for understanding how the platform is utilized by Customers | United States | Twilio Segment Trust Center |
| Snowflake | Data storage and warehousing | United States | Snowflake Security & Trust Center |
| Zendesk | Customer Support (in-app and email) | United States | Zendesk Trust Center |
| DataDog | In-app security monitoring and analytics | United States | Datadog Trust Center |
| Sentry | In-app security monitoring and analytics | United States | Sentry Trust Center |
| Google* | Infrastructure / hosting services and storage for the PipeBio product. | Primarily processed in the UK and stored in the EU (multiregion). For customers in other regions, data may be uploaded and temporarily stored in the below locations before being stored in the EU and processed in the UK: • Australia • United States • EU (multi-region) | Google Trust & Security |
*Benchling has acquired PipeBio, which is hosted on Google Cloud Platform. Currently, PipeBio, and by extension Google, will only act as Benchling's subprocessors for customers who purchase PipeBio services and explicitly consent in the purchase agreement to the use of PipeBio and Google as subprocessors.
Benchling Optional Subprocessor
Applicable only to specific LLM-powered features within Benchling that customers have opted-in to use.
| Subprocessor | Processing Purpose | Location(s) of Processing | External Link for Additional Security Info |
|---|---|---|---|
| OpenAI | Provision of the LLM-powered features | United States | OpenAI Security & Privacy |
Benchling Affiliate Subprocessor
| Subprocessor | Processing Purpose | Location(s) of Processing | External Link for Additional Security Info |
|---|---|---|---|
| Overwatch Research | Provision of the Benchling In Vivo product | United States & Ireland | Benchling Information Security Policy |
| PipeBio* | Provision of the PipeBio antibody discovery and analysis product. | Primarily processed in the UK and stored in the EU (multiregion). For customers in other regions, data may be uploaded and temporarily stored in the below locations before being stored in the EU and processed in the UK: • Australia • United States • EU (multi-region) | PipeBio Information Security Policy PipeBio Technical & Organizational Measures |
*Benchling has acquired PipeBio, which is hosted on Google Cloud Platform. Currently, PipeBio, and by extension Google, will only act as Benchling's subprocessors for customers who purchase PipeBio services and explicitly consent in the purchase agreement to the use of PipeBio and Google as subprocessors.