Benchling Subprocessors
Benchling uses the below third-party service providers (“Third-Party Subprocessors”) and affiliate companies (“Affiliate Subprocessors”), together “Subprocessors,” to process Customer Personal Data as necessary to perform the Benchling Services (see Benchling’s Data Processing Addendum for definitions not set forth here). Subprocessors will only process Customer Personal Data: (i) on behalf of Benchling’s customers; (ii) in accordance with Customer instructions as communicated by Benchling; and (iii) in strict accordance with the terms of a written contract between Benchling and the Subprocessor.
Benchling imposes contractual obligations on its Subprocessors to implement appropriate technical and organizational measures to protect Customer Personal Data to the standards required by applicable data protection laws. Further information relating to Subprocessor security measures can be found via the external links below.
Duration of processing: For each Subprocessor below, processing of a given customer’s Customer Personal Data will be for the duration that the Customer uses and continues to use the applicable service(s), and for the retention periods as set out in Customer's agreement with Benchling.
Benchling Third-Party Subprocessor
Subprocessor | Processing Purpose | Location(s) of Processing | External Link for Additional Security Info |
---|---|---|---|
Amazon Web Services, Inc. | Infrastructure / hosting services and storage; multi-modal large language model managed services (via Amazon Bedrock) | United States; Germany; Ireland | AWS Compliance Program |
DataDog | In-app monitoring and analytics | United States | Datadog Trust Center |
Infrastructure / hosting services and storage; multi-modal large language model managed services (via Google Vertex AI) | United States; UK; EU (multi-region); Australia (temporary storage for customers in the region). | Google Trust & Security | |
OpenAI | Multi-modal large language model services | United States | OpenAI Security & Privacy |
Segment | In-app analytics for understanding how the platform is utilized by Customers | United States | Twilio Segment Trust Center |
Sentry | In-app monitoring and analytics | United States | Sentry Trust Center |
Snowflake | Data storage and warehousing | United States | Snowflake Security & Trust Center |
Zendesk | Customer support (in-app and email) | United States | Zendesk Trust Center |
Benchling Affiliate Subprocessor
Subprocessor | Processing Purpose | Location(s) of Processing | External Link for Additional Security Info |
---|---|---|---|
Overwatch Research | Provision of the Benchling In Vivo product | United States & Ireland | Benchling Information Security Policy |
PipeBio | Provision of the PipeBio antibody discovery and analysis product | United States; UK; EU (multi-region); Australia (temporary storage for customers in the region). | PipeBio Information Security Policy PipeBio Technical & Organizational Measures |